Organizational Behavior and Leadership Essay

Effective Communication Partnership in Italy.The given case is about(predicate) telling communicating. In the case, genus genus genus genus genus genus genus Melissa Chang who is handling in tout ensemble sorts of sourcing activities at the smart set, she is asked to belong to Venice, Italy to meet her social clubs partnering company. She is asked to travel for firmness the issues that has make a bad impression of her company towards the partnering company. As before too Melissas colleagues cancelled their trip to Moscow at the last narrow-minded which hampered their relationship with other partners and their companys performance looked bad. So it is a very(prenominal) important meeting for Melissa as their partnering company in Italy had several times quest for the information to be provided to them but it was not done. So Melissa had to travel to Italy to represent what are the causes that is touch the companys relations with their partnering company.Review/ compendiu m of the CaseAnalysis of FindingsThe case is related to Melissa Chang who is travelling to Italy to meet the partnering company to solve the mis go outing between her company and partnering company. The discussions and questions are being done while meeting with the partnering company in Italy. But with the effective talk, Melissa is able to answer in tout ensemble questions consciously listening to the issues/ queries from the partnering company. Hence Melissa is successful in make the meeting very ample and proposalning for future plans with the partnering company. Melissas communication skills and convincing them with providing the developed information accurately made the partnering company rethink and reassure to continue work for further more(prenominal).For example, Surya Nepal Pvt. Ltd. is the major leading company in Nepal which produces several products. Surya Nepals partnering company is ITC India which is among the top companies in India. ITC has been working wi th Surya Nepal for more than 2 decades and their relation had been very good. Last year, Surya Nepal took the contract of producing 20000 pcs of Tshirts within 60 days. Surya Nepal completed the production in about 70 days. So they were 10 days late. Surya Nepal did not provide full information to ITC why the production was late. And when ITC called up for a meeting, Surya Nepal provided ITC with full information about the issues that leave up while performing the tasks. Surya Nepal answered to all the questions asked by ITC. After that only ITC was convinced with Surya Nepal.Question 1 Melissas communication flareMelissa travelled to Italy to meet her companys partnering company to settle toss off several issues that has arise and caused a bad impression of her company. Melissa needed to do her job with full responsibility and halt more work out of Italian partners. If things did not get cleared up quickly, they could lose the partnership. Melissa rather solving the issues thr ough phone calls, mailings and sending other personnel to meet Italian partners, she herself went to fancy the meeting. Since Melissas colleagues in the past had cancelled their meeting to Moscow at the last minute which hampered their company. So she was looking forward for the meeting. When she reached to Italy, she was nervous that the speech barrier would make the problems more complicated. But her filling of communication to interact with Italian partners proved to be the right filling to solve the issues. She used the train communication i.e. face to face interaction which made her realize Italian partners frustration.This communication was an effective move to help Melissa interact well with the Italian partners and populate more about them and their products as well as the problems. In the first day of the meeting, she found the internal issues such as not providing of information from US partners. And Melissa answered all their questions and explained the business pro cess in US. She listened to the issues of the Italian partners and understand the feelings of their accurately. And at the second day, her communication skill was so effective that the behavior of Italian partners changed and they were much fastball and willing to sit down and discussdetails of work. So her response to the feelings of the Italian partners helped her analyze the detail properly. Melissas also noted down Italian partners cues or issues and tell correctly to the partners efficiently.Mainly the active listening of Melissa helped her answer thoroughly. Melissa conventional rapport towards the partners which effectively communicate to help them feel comfortable. So Melissas communication mood squeeze the performance of the Italian partners which we can see in the case that Italian partners projected plan for the next fiscal year and also a formal dinner in her honor was arranged. Italian partners also approval Melissa for her quick actions and decisiveness.Question 2 Primary source of information to Melissas visitThe primary sources of information prior to Melissas visit to Italy was the establishment of effective communication in between the Italian partners and her company in order to solve the issues. Italian partners requested several times for information to Melissas colleagues but it was not fulfilled. So to tackle the communication barriers in between the two partnering companies is the primary source to Melissas visit to Italy. The act of removing the hold relationships of two companies is the main visit of Melissa. To find out what were the major concerns of Italian partners towards the US based company and knowing of their views, ideas of continuing the business or not was a real challenge which forced Melissa to visit Italy and meet Italian partners.Question 3 Primary source of information after Melissas visitMelissa attended the important meeting with Italian partners to analyze the situation very tactfully and skillfully by applyi ng appropriate communication with them. After her visit to Italy, at the US, she will be holding a meeting for all the office staffs and personnel where she will be discussing about the causes, effectuate and productive views in between the two companies. First of all she will be discussing why all office staffs and personnel did not provide Italian partners with prior information regarding the product and its development as Italian partners were keen on knowing the development of the products. Secondly, the view of company adding that language barrier affecting their relations is unbelievable since Melissawent to Italy, interacted well with the partners and shared each other thoughts which brought two of them into a productive planning for further fiscal year. Most importantly, Melissa will be saying that she was successful in building effective communication by providing exact information and listening to their views and answering them with very accurately are the primary sources of information that will be after Melissas visit.Question 4 Melissas change in attitude in dealing with Italian partnersBefore Melissas visit to Italy, she was nervous that she would not be able to face the Italian partners. Since the meeting was going to be at Venice, Italy, without major business standards of her company she was afraid of attending meeting. Also the thought of language barrier was taken as a major issue for not attending the meeting. But this all was just views, opinions of others. When Melissa visited Italian partners then she instantly noticed their feelings while attempting to face to face interaction. She came to know what difficulties Italian partners were having by not receiving the actual information. She changed her view of Italian partners as how Italian partners would be reacting. She answered all the queries asked by Italian partners with actual detailed information.This changed the behavior of Italian partners thought of US based company. Italian pa rtners were very much impressed by Melissas style of communicating. This helped both to sit down and settle down the problems with building of effective communication. The meeting got very productive as further fiscal planning was planned. When this was done, Italian partners arranged a dinner in Melissas honor to praise her for the quick actions and decisiveness she demonstrated during the meeting, also her listening skills to relate their business needs was excellent. So this made Melissa to think that she did right thing of planning to visit Italian partners by her own and surface with some productive news. So this changed Melissas change in attitude about dealing with the Italian partners.Summary and ConclusionAfter analyzing the case, it seems that Melissa Chang was successful in utilizing the right communication style. The choice of transactional model of communication by Melissa, that includes the direct interaction with theItalian partners helped her understand the real pro blem issues and bring out the best possible ways to solve that issues. Face to face communication helped Melissa to understand the feelings of the Italian partners. The process of noting down their cues by Melissa and responding to their cues helped to change the behavior of the Italian partners.So Melissa was successful in making the meeting productive, solving the issues and making relationship greater. Melissa was praised by the Italian partners and arranged a formal dinner in her honor. So this proves that her performance and effective communication impacted the Italian partners so much that a projected planning for the next fiscal year was also planned at the same meeting.ReferenceAdhikari, Dev Raj (2009) Organizational BehaviorHersey and Blanchard (2008) Management of Organizational Behavior